AI Training for Hospitality: Hyatt Paris brings its departments together around AI
AI Sisters organized a day of AI training for hospitality for all managers of the Hyatt Regency Paris Étoile, the capital's only skyscraper converted into a 4-star hotel.
Seven departments were brought together in one room to work on concrete use cases tailored to each department and operational scenarios enabling teams to collaborate better on real-life situations encountered at the hotel.
This hospitality AI training helped create a common foundation for the entire establishment, with a clear objective: to improve operational performance while enhancing the premium guest experience.


The client
Hyatt Hotels Corporation is one of the most recognized international hotel groups in the world, with a presence in 1,300 properties spread across more than 70 countries.
In Paris, the Hyatt Regency Paris Étoile, the capital's only skyscraper converted into a 4-star hotel, welcomes thousands of international visitors each year.
Over 1,000 rooms, and a service standard where sophistication, efficiency, and excellent hospitality come together daily.
The challenge
Training all managers of a hotel with over 1,000 rooms in a single day
The challenge: to create a common AI foundation for the entire hotel. Bringing together in the same room profiles with very different levels of AI understanding , and demonstrating how artificial intelligence can streamline processes, increase accuracy and enrich customer experience in a large-scale property.
7 departments in the same room
Sales, Marketing & Communication, Revenue Management, F&B, Accommodation & Housekeeping, HR & Accounting, Operations.
Some very different roles to onboard.
Very diverse AI levels
An audience with varied profiles, with very different levels of AI familiarity. Find a format that resonates with everyone.
Multiple business challenges
Challenges ranging from operational performance to premium customer experience, in a high-end hotel.
Only one day to do it all
Scheduling the program in 1 full day, alternating between AI awareness session and hands-on practice scenario-based.
Do you manage a hotel and want to unite all your departments around AI?
We create a day designed for your establishment and your teams.
Our approach
Our luxury hospitality AI training program
A full day of AI training structured into two parts : the AI familiarization session on generative AI in the morning, followed by the hands-on practice through collaborative scenarios in the afternoon.
Generative AI Familiarization Session
A clear and accessible introduction to AI fundamentals, prompting techniques tailored for luxury hospitality, and demonstrations of practical applications in everyday tools.
Realistic scenarios for every role
Demonstrations tailored to each hotel department, from customer relations to strategic management.
ChatGPT
Hands-on practice through collaborative scenarios
Immersive exercises where departments work together on a shared AI theme. Each team, from F&B to management, experiences the power of inter-departmental collaboration through AI.
Creation of internal GPTs
Process standardization, task automation, and decision support for managers, through the creation of in-house GPTs.
Customized GPTs
Interested in an AI show dedicated to luxury hospitality?
30 minutes to define the format and priority use cases for your hotel.

Use cases
AI Use Cases in Luxury Hospitality
This is what each department experienced firsthand during the day, using real-world luxury hospitality scenarios.
Operations & F&B
→ Developing a activity schedule for a group of 20 people
→ Email management for sensitive client inquiries with professionalism and empathy
→ Menu creation of innovative gourmet options tailored to VIP preferences
→ Supplier Sourcing for complex events
Revenue Management & Sales
→ Risk Analysis for a tender
→ Reading and contract summary automated
→ Revenue crisis management using AI scenario simulation
Marketing & Communication
→ Identifying trends in the luxury hotel market
→ Creating consistent campaigns and inspiring visuals for new concepts
→ Hotel storytelling with strong emotional value
Customer & HR Experience
→ Designing a wedding night VIP tailored to 5 success criteria
→ Creating a luxury activity itinerary unique for a high-end stay
→ Organizing complex trips for executives and international teams
→ Drafting detailed briefs and schedules to optimize coordination
Results
Results of the Hyatt Paris AI training
- Immediate upskilling in AI prompting techniques.
- Shared vision of high-value AI use cases for the hotel.
- Improved cross-departmental coordination thanks to cross-functional scenarios.
- Awareness of AI potential to personalize every step of the customer journey.
- Strong team engagement, motivated to continue adopting artificial intelligence.
to unite the entire hotel around AI
departments aligned on a common foundation
Ready to onboard your hotel managers into generative AI?
Let's discuss your project and your team's schedule.







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