AI upskilling at the Trianon Palace: teams trained on their own documents
Waldorf Astoria Versailles, Trianon Palace: two days of AI upskilling in small groups, on Copilot and Claude, using the teams' own documents.


We loved the training with Tiffany, and it has already sparked many ideas and initiatives within our teams.
Ludivine Brayat
Director of Sales & Marketing, Waldorf Astoria Versailles, Trianon Palace

In July and September 2026, AI Sisters supported the Waldorf Astoria Versailles, Trianon Palace with the AI upskilling of its operational teams.
An AI Show opened the programme on 6 July. On 16 and 17 September, around 17 employees, split into two groups of 8 to 9 people, each attended two three-hour half-days.
In small groups, everyone could work on their real files and leave with a deliverable.
Moving from discovery to everyday use in a palace hotel
At the start, the teams were discovering generative AI. The hotel had two expectations: to be more visible where guests now look for a hotel (AI engines, social media, OTAs) and to save time on document-heavy tasks.
The ambition for 2026: to move from discovery to real adoption.
Starting from scratch
The teams were not yet using generative AI in their work.
Document-heavy tasks
Event contracts, function sheets, group invoicing, welcome booklets and guest reviews take a lot of time.
The hotel's visibility
Appearing in AI engine answers (GEO), on social media and on OTAs.
The Hilton group framework
The group sets its own IT framework and security rules, with an enterprise Copilot 365 licence.
Are your teams getting started with AI?
We work in small groups, on their own documents.






Our AI training for the Trianon Palace teams
Both groups followed the same structure, with different workshops. Each use case started from a hotel document.
The basics and security
Key vocabulary and an overview of the models, then a five-level pyramid to know which tool to use with which data, within the Hilton framework (Copilot 365) and with Claude.
The six-step prompting method
Participants applied it to management situations and to reviewing MICE contracts.
Use cases on their own documents
Guest review analysis in Excel, event contract review, minutes of the heads of department meeting, checking a delegation's invoicing, a bilingual welcome booklet, sales offers, an FAQ for each department.
A first step towards agents
Copilot agents, Claude skills and Cowork, then team workshops on hotel topics: AI charter, spa, fitness, kids club, Instagram and GEO.

Front desk, events, spa, finance
Every hotel department has its own use cases. See how we work on them.






AI use cases in luxury hospitality
What the teams produced during the two days, ready to be reused internally.
Charter and security
→ A first foundation for an AI usage charter
→ Its approval roadmap
→ A clear rule: which tool for which data
Events and finance
→ Reviewing event contracts
→ Checking a delegation's invoicing
→ Writing function sheets
Front desk and guest relations
→ Guest review analysis in Excel
→ Bilingual welcome booklet
→ FAQ for each department
Scoped departmental projects
→ Spa retail and treatment rooms
→ Fitness journey and kids club
→ Instagram editorial calendar
→ Agents and skills created during the sessions
The results of the AI training at the Trianon Palace
After the two days, AI Sisters provided a training summary of around sixty pages, with the content, the prompts worked on and the outline of the workshops. The sales department shared it with its teams, including those who had not attended. A follow-up meeting is planned in November to prepare the next steps.
employees trained, in two groups of 8 to 9
use cases built on the hotel's documents
team workshops on hotel projects
pages or so in the summary given to the teams
Copilot 365, Claude, or both
Let's talk about what your teams can do within your group's framework.
Got it. An AI Sisters expert will email you to plan your AI training.
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An expert will reply to scope your AI training, with no commitment.






A Hilton group palace hotel in Versailles. Around 200 employees, about a hundred of whom work on digital tools every day.
A programme built around your roles and your tools, pre-audit included.
Got it. An AI Sisters expert will email you to plan your AI training.
Your email didn't go through. Check the address, or write to us at contact@aisisters.ai.
An expert will reply to scope your AI training, with no commitment.

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“An unforgettable experience: dynamic, practical and directly useful day to day. The teams are still talking about it!”

“A very dynamic, practical day, perfectly suited to our challenges. The teams came away with tools and ideas to put into practice the very next day.”

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